Refund policy

Returns Policy

We aim to ensure our customers are satisfied with their purchases. Please read our returns policy carefully, as it outlines your rights and responsibilities.

Timeframe for Returns

You may request a return within 14 days of receiving your order.

Return Shipping Costs

  • Customer Responsibility: Customers are responsible for covering return shipping costs unless the item is faulty, damaged, or not as described.
  • Faulty or Incorrect Items: If your item arrives damaged, defective, or incorrect, we will cover the cost of return shipping.

Items Not Eligible for Return (Final Sale Items)

The following items are non-returnable due to hygiene and safety reasons:

  • Opened or used pet food or treats
  • Used pet bedding
  • Opened or used grooming or hygiene products
  • Any item not in its original, resalable condition

How to Submit a Return Request

To initiate a return, please follow these steps:

  1. Contact us at thefetchpet@outlook.com with your order number, item details, and reason for return.
  2. Include clear photos of the item, especially if damaged or defective.
  3. Wait for a confirmation email with our return address and further instructions.

Once the item is received, we will inspect it. Refunds will be issued within 14 days of receiving the return item.

Contact Information

If you have any questions or concerns regarding returns, please reach out to us at:

  • Email: thefetchpet@outlook.com

Additional Notes

  • Returns will be handled exclusively by us and not through our suppliers.
  • Returned items that meet our eligibility criteria may be resold or gifted to influencers, ensuring sustainable practices.
  • Processing times for refunds may vary but will be completed within the legal timeframe of 14 days.

We appreciate your understanding and thank you for shopping with us!