Shipping policy


We are committed to delivering your pet products as quickly and efficiently as possible. Please read our shipping policy to understand how we manage shipping times and processes.

Shipping Times

  • Processing Time: Orders are typically processed within 1-3 business days.
  • Delivery Time: Once processed, shipping usually takes 6-10 business days, depending on product availability and your location.
  • Multiple Products: If you order multiple items, they may be shipped separately and arrive at different times depending on product availability at the time.

Shipping Costs

Shipping costs are calculated at checkout and depend on the product and total value of your basket.

Tracking Information

Once your order is shipped, you will receive an email with tracking details. Please allow 2-5 business days for the tracking information to update after shipment.

Delays

While we strive to meet the estimated delivery times, unforeseen delays such as customs clearance, supplier availability, or courier issues may occur. If your order hasn’t arrived within 15 business days, please contact us for support.

Lost or Damaged Orders

  • If your order arrives damaged, please contact us within 48 hours of receipt with clear photos of the damage, and we’ll resolve the issue promptly.
  • If your order is lost in transit, we will investigate with the courier and provide a replacement or refund.

Contact Information

For any questions or concerns about shipping, reach out to us:

  • Email: thefetchpet@outlook.com

We appreciate your patience and understanding as we work with multiple suppliers to bring you the best products for your pets. Thank you for shopping with us!